Preparing for tax season? Customer service is pathetic. Posted by 1 month ago. Questrade Customer Service Times . Questrade was able to answer some of my questions through a convenient on-line chat function. Many of my friends use Questrade too. Check out our upload guide. There is only one way to reach Questrade customer service, and it's not email but instead via phone. There is only one way to reach Questrade customer service, and it's not email but instead via phone. The algorithm is subject to change in future. Need to change your user ID? Questrade Customer Service Times. Compare unsecured personal loans in minutes with LoanConnect. I tried the chat option. © 2020, Questrade, Inc. All Rights Reserved. I called customer service and was told the wait time would be 45 minutes. One dream. A free inside look at company reviews and salaries posted anonymously by employees. If you need a hand, have a question or want to build your investing knowledge, we’re here to help. Choose the accounts that match your goals. What happened? You’ll need to load a minimum of $1,000into your account to start trading, and some investments require a minimum … Have a general question? Executions and Routes A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. What can we help you with. Hours of operation are Monday through Friday from 7:30 am to 8:00 pm, EST. Programs & Promotions Make your money work harder. Didn’t find what you were looking for? After 15 minutes of waiting for my account to be verified, I get disconnected and get no option of … Depending on the currency of the deposit and how quickly you want the money in your account, choose the method that works the best for you. On the negative side, the account opening process for international clients is slow and not fully digital. First off, for years now it's just become the norm to wait for an … There is also phone service and a brick-and-mortar location in Toronto. After an hour of waiting, I get in. Phone. Do you have something to say about Questrade? This most recent experience is unacceptably poor. Questrade Customer Service. See how your money works harder with Questrade’s lower fees, rebates and value-adds. They were supposed to send me documents nothing. A++ customer service.". Questrade Customer Service. Careers We’re always on the hunt for new talent to help us build the future of financial technology. We’ve got answers. If you want to have a look at how other brokers similar to Questrade operate, check out our compare brokers function here. How is Questrade’s customer service? Get a diversified low-fee portfolio managed by a team of experts so you can get to your goals faster. Get answers to your common questions about RRSP season, deadlines & contributions. Plan for your future. You can only get help from Questrade one way that we know of and that is by phone. Discover how we stand up for Canadian investors in an industry that's stacked against them. However, this level of customer service(?) Interested in opening another account? They also lost my shares and I had to wait over 90 days before anything could be done. Excellent customer service; Reimburse transfer fees up to $150 for any account size; Get $50 in free trades when you start investing with Questrade; Qtrade Advantages: Elite Customer Service; Good for mutual fund purchases; Excellent research tools; Reimburse transfer fees up to $150 for account balances of $15,000 or more; Verdict: While Qtrade is a worthy competitor and a great option … Client Service Specialist salaries at Questrade can range from $38,000 - $41,482. Learn how to navigate the website, place requests and more. Recent recommendations regarding this business are as follows: "If you want client service - good luck with … If you have questions about your existing self-directed account, our team is happy to help. Questrade Review. Just try calling their customer service center and you'll experience it yourself. Learn how to transfer an account or investments from another bank/broker with this step-by-step guide. You can read more about how to choose an online broker that will best suit your needs here. Submitting forms? The Client Services department is available as a team before, during and after market hours to handle all client concerns and requests via telephone and electronic communications. After 2 hours of waiting, I get disconnected. Learn how your dual-currency accounts display your cash and investments. Press & Media See what's new and noteworthy in the world of Questrade. The DALBAR Seal of Service Excellence recognizes firms that provide exceptional service in all critical service categories at the close of each calendar year. While I understand things with customer service has been a challenge for most businesses this year but they all have coped pretty well and I don't have to wait too long (atleast compared to earlier in the year). Questrade doesn't have an online help desk for customer service, but you can call them on the phone. Compare Loans and Personal Loans This Month . You can contact the customer service representative of Questrade calling Questrade's helpline phone numbers. Was supposed to get a call back nothing. Reach out to us on social media. But I have found setting up and customer service has been pretty poor. Example: "For me, customer service is the act of providing the customer with the support they need to make purchasing decisions, understand the product or seek guidance from the company. Service is available through online chat, email, or telephone. See what's new and noteworthy in the world of Questrade. Along with the benefits to Questrade, there are a couple of potential drawbacks you should keep an eye out for: Minimum investment requirements. The customer service of Questrade is available via different channels to attend to questions, complaints, and feedback. Questrade, Inc. is a registered investment dealer, a member of the Investment Industry Regulatory Organization of Canada (IIROC) and a member of the Canadian Investor Protection Fund (CIPF), the benefits of which are limited to the activities undertaken A free inside look at company reviews and salaries posted anonymously by employees. 416.227.7604. Questrade Promotion Get $50 in free trades with new Questrade account. Questrade Trading is the web-based platform, offering basic … Actively managed, proven returns, real-time rebalancing, everything you need to help your savings grow. Didn’t find what you were looking for? Jane W. "Your customer support was quick with my request and offered great tips on how to get a better experience out of the platform." CHAT option times you out while waiting on analysts to respond. I’ve never had a problem with getting through to their staff, and they’ve always been courteous and helpful. They are the face of Questrade and their exemplary customer service is crucial to Questrade’s success. Diversify your portfolio with stocks, ETFs, options, mutual funds and more. Working on a news story or article about Questrade? Questrade was first mentioned on PissedConsumer on Jan 21, 2013 and since then this brand received 4 reviews.. Questrade ranks 190 of 1923 in Financial Services category. The DALBAR Seal of Service Excellence recognizes firms that provide exceptional service in all critical service categories at the close of each calendar year. Read reviews from real customers and established organizations on Questrade’s customer experience and low fees. Questrade clients can trade on two desktop trading platforms or the mobile app. Questrade on the other hand is still the same, may be worse. 4 Questrade reviews. Direct-access routing is available on the desktop platform. Questrade's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. Phone. Contacting Questrade. Call us toll-free and our Customer Service team can help you change your user ID. Executions and Routes. Customer support is provided via online chat, telephone and email. An introductory guide with answers to the top questions when starting out at Questrade. Questrade Platinum. Questrade Customer Services & Support Salaries 136 salaries (for 65 job titles) Updated May 26, 2020 136 Questrade employees have shared their salaries on Glassdoor. Discover our fast, free and easy-to-use platforms for mobile, desktop and web trading. Questrade Group of Companies means Questrade Financial Group and its affiliates that provide deposit, investment, loan, securities, mortgages Our traders can help you make trades,journal shares, and more. I recently opened my Questrade … Customer service dep't particularly bad for this, and there is a tremendous lack of transparency and directness from leadership of both the department and the company. Questrade Review: Deposit & Withdrawal. and other products or services. Questrade is not just for seasoned investors. Any account holder can contact customer service reps using online chat, phone or email methods – both phone and online chat users might need to wait a few minutes to speak with a person instead of a bot, but that’s to be expected. Terrible customer service. Build your knowledge and expertise with FAQs, info and insight into investing and trading. Chat service has more limited hours. A free inside look at company reviews and salaries posted anonymously by employees. MG|CEP 31.170-193. Always making 2 hours before getting someone on the phone. Learn how to easily add a 2nd or 3rd account. Related: 9 Ways to Provide Excellent Customer Service. Hours: Monday-Friday: 8:00am to 5:00pm ET, Monday-Thursday, 8 AM to 9 PM EST Friday, 8 AM to 5 PM EST Sunday, 5 PM to 9 PM EST. Open A Questrade Account . Check out our in-depth guide to everything to do with taxes. Get financial advice A different issue. Questrade has terrible customer service. Invest in companies that focus on environmental, social and corporate governance qualities. Take advantage of offers, programs and promotions. We’re here to answer your questions and help you confidently take control of your financial future. cifxsupport@questrade.com. Is Canadian Questrade good and safe brokerage company? I think Questrade will appeal to anyone interested in low fee investing, specifically ETF investors. 888-783-7866 Customer service. Questrade Trading is the web-based platform, offering basic charting, quotes, … 1.888.783.7866. The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. Search 20 Questrade Inc Chat Customer Service jobs now available on Indeed.com, the world's largest job site. How to get customer service? 2. Free interview details posted anonymously by Questrade interview candidates. 10 Questrade Customer service specialist jobs in Concord, ON. Questrade Wealth Management Inc. (QWM) and Questrade, Inc. are members of the Questrade Group of Companies. 691 Jose Candido da Silveira Avenue, Belo Horizonte, Brazil. Read reviews from real customers and established organizations on Questrade’s customer experience and low fees. TFSA, RRSP, RESP, Cash and other accounts can help you get there. by Questrade, Inc. QWM is not a member of IIROC or the CIPF. Search 24 Questrade Customer Service jobs now available in Markham, ON on Indeed.com, the world's largest job site. Low-fees and no unnecessary fees on diversified ETF portfolios. Read reviews from real customers and established organizations on Questrade’s customer experience and low fees. Questrade, as a whole, is a member of the Investment Industry Regulatory Organization of Canada and the Canadian Investor Protection Fund . Questrade is ranked 192 out of 1935 in Financial Services category. Hours of operation are Monday through Friday from 7:30 am to 8:00 pm, EST. Hello everyone, I ended up waiting two hours for chat support because it kept disconnecting/logging me out. The next best way to talk to their customer support team, according to other Questrade customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Questrade has terrible customer service. Find out what you need to retire and how to get there. Cons. Top-notch customer service. Questrade offer 10 different ways to fund your account, each with different processing times. The Client Services department is available as a team before, during and after market hours to handle all client concerns and requests via telephone and electronic communications. Withdrawing funds to your bank is easy, find out how. Have a question? Investments managed by Questrade come with $10 million of insurance per account, should the brokerage become insolvent. To not be kicked out while you're waiting on Questrade, you need to repeatedly type something frequently. Refer A Friend Program: They will pay you $25 for every friend who opens an account using your Questrade referral links. Questrade Review: Customer Service. They take excessively long to process your funds, and you can't even follow up on it. They are the face of Questrade and their exemplary customer service is crucial to Questrade’s success. This estimate is based upon 20 Questrade Client Service Specialist salary report(s) provided by employees or estimated based upon statistical methods. Questrade has low stock and ETF fees, and offers advanced research tools including news, fundamental data and chart pattern tools. You also save on fees while maintaining control. Contact Questrade customer service. Companies are selected automatically by the algorithm. log … I called them last week and was on hold for 100 minutes before giving up. See Questrade’s low fees for trading, market data and margin trading. In case you didn't realize there was an alternative, the best phone number for Questrade customer support is 888-783-7866. Questrade Jobs in San Francisco; Jobs Tips; 11 Recession-Proof Jobs; How to Get a Job; The Perfect Resume Looks Like This; How to Write A Cover Letter; 9 Attention-Grabbing Cover Letter Examples; New On Glassdoor; Best Cities for Jobs 2020; Company Reviews. Find out how to ensure your investments are passed on. Check out our learning resources. Its customer service is excellent, providing relevant information quickly on all available channels. Pissed Consumer © 2021 All I prefer the chat over a phone call, because its quicker and more straight forward. Customer support is provided via online chat, telephone and email. Opening an account is a breeze, and help never far when you need it. But we don’t have to tell you that, here’s what customers and critics are saying about Questrade. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Questrade has low stock and ETF fees, and offers advanced research tools including news, fundamental data and chart pattern tools. Questrade Review: Customer Service. Improve your investing skills with on-demand webinars for beginner to advanced investors and traders. Calling Questrade customer service faster by GetHuman. Press & Media See what's new and noteworthy in the world of Questrade. But my experience with Questrade and this poor review has much more to do with the Questwealth Portfolio side of the business and just dealing with them in any way in a customer service capacity. Questrade Customer Service. Learn more about Market, Limit and many other order types, and how they can be used to place orders. Making a deposit to your Questrade account(s) is easy, find out how. We’re here for you, every step of the way. Open An Account. Questrade reviews, customer complaints, RRSP rating, commissions and fees, pros and cons. Find out how I made the seamless switch to Questrade – … is unacceptable, and under certain circumstances could be very costly. I tried to do chat with them and the wait time was extreme. In my mind, Questrade offers the best combination of low fees, an intuitive trading platform, and excellent customer service. Learn more about investing with interesting stories and articles. There is zero customer service. Questrade Wealth Management Inc. is a registered Portfolio Manager, Investment Fund Manager, and Exempt Market Dealer. Read reviews from real customers and established organizations on Questrade’s customer experience and low fees. Merci d'utiliser notre service de communication en français. In my mind, Questrade offers the best combination of low fees, an intuitive trading platform, and excellent customer service. Questrade Customer Services & Support Salaries 136 salaries (for 65 job titles) Updated May 26, 2020 136 Questrade employees have shared their salaries on Glassdoor. Questrade Overview. Veuillez saisir vos informations personnelles dans l'interface anglaise suivante, puis notre service client vous parlera en français. Check out our full Help & How-to section. Why Questrade. Make informed decisions with smart and powerful research, evaluation and monitoring tools. Hours: Monday-Friday, 7:30 AM to 8 PM EST. ", "Quick customer service. Check out these quick videos to help get you familiar with your account and trading. Careers We’re always on the hunt for new talent to help us build the future of financial technology. Monday to Friday: 9:00am to 5:00pm ET. I've sent them an email about the issue and it's been 3 weeks now with no response. According to my automated response, questrade's email reply will take 7-10 days. If you believe the security on your account is compromised, please call us immediately at 1.888.783.7866. Search 42 Questrade Inc Client Services jobs now available on Indeed.com, the world's largest job site. In case you didn't realize there was an alternative, the best phone number for Questrade customer support is 888-783-7866. Questrade does a pretty good job with customer service overall. Explore Belo Horizonte Job Openings. Questrade is Canada's top online discount brokerage platform. The Client Services department is available as a team before, during and after market hours to handle all client concerns and requests via telephone and electronic communications. Its trustworthy, charges lesser fees compared to the big banks, and the company is growing like hell (must be a reason why). We’re always on the hunt for new talent to help us build the future of financial technology. Questrade Customer Service. Confidently take charge of your financial future. On the negative side, the account opening process for international clients is slow and not fully digital. Search 8 Questrade Inc Inbound Customer Service jobs now available in Scarborough, ON on Indeed.com, the world's largest job site. Working with them is an absolute disaster every single time. See the reasons people switch and hear how they're taking control of their financial future. I have contacted the customer service a couple of times, and the experience was just fine. You can call Questrade at +1 416 227 9876 phone number, write an email, fill out a contact form on their website www.questrade.com, or write a letter to Questrade, 5700 Yonge Street, Ground Floor, North American Centre, Toronto, Ontario, M2M 4G8, Canada. These two organizations operate similarly to the Canada Deposit Insurance Corporation (CDIC). 1.888.783.7866 or Chat Monday - Friday, 7:30 am - 8 pm ET Questrade‘s customer service team consists of over 100 agents who are just a phone call away. Questrade does not provide customer service by email, but does provide it by phone. 5 days or more to get back to an email. If you invest more than $250,000 with Questrade, you join the Questrade … For security reasons, we cannot provide specific details about individual accounts,holdings, or funding over social media, nor can we provide investment advice. See the reasons people switch and hear how they're taking control of their financial future. Questrade offer 10 different ways to fund your account, each with different processing times. Close. There is also phone service and a brick-and-mortar location in Toronto. Need a hand? "Questrade chat is the best customer service system ever. Very bad customer service Very bad customer service. Explore how to move funds or investments from one account to another. Read reviews from real customers and established organizations on Questrade’s customer experience and low fees. Looking to open a new account? Low fees. See how to install our free, advanced desktop trading platform. It's an important role that can take many forms." ", "Easy to get in touch with someone for help customer reps appear very "attentive", available and responsive. Active traders enjoy special pricing plans and fee rebates with Questrade. Keep more of your money with Canada’s low-cost leader in online investing. Overall, I am a happy Questrade customer. Get familiar with the web-trading platform with this hands-on guide. Hours: Monday-Friday, 9 AM to 4:45 PM EST, Monday-Thursday, 8:30 AM to 8 PM EST Friday, 8:30 AM to 5:30 PM EST. Email. Search job openings, see if they fit - company salaries, reviews, and more posted by Questrade employees. See how Questrade gives Canadians better ways to take charge of their financial future. Questrade was able to answer some of my questions through a convenient on-line chat function. Take advantage of offers, programs and promotions. Contacting Questrade - by phone or otherwise. Questrade Customer Service. Need to verify an address? Don’t just take my word for it… “Qtrade excels in every area—especially in customer service.” MARK BROWN, INVESTING AND RANKINGS EDITOR FOR MONEYSENSE Press & Media See what's new and noteworthy in the world of Questrade. Note: A $45 fee is applied for trades executed through the trade desk. Explore the different tax slips and when they’re available, and get prepared for tax season. Reviews. I have instructed Questrade, by E … Questrade does not provide customer service by email, but does provide it by phone. Questrade Customer Service Questrade does a pretty good job with customer service overall. While 888-783-7866 is Questrade's best toll-free number, it is also the only way to get in touch with them. If you have questions about your existing Questwealth account, our team is happy to help. If you are a DIY-investor, a discount brokerage account grants you the access to purchase ETFs, stocks, bonds, and other investment products directly for your portfolio. Chat service has more limited hours. Beginner investors will find the platform to be user … 2 Questrade reviews. 2 Questrade reviews. Learn more about advanced bracket orders, and how to place them in this in-depth guide. The typical Questrade Client Service Specialist salary is $40,170. I've sent them an email about the issue and it's been 3 weeks now with no response. Questrade Review: Deposit & Withdrawal. No hidden fees. Any account holder can contact customer service reps using online chat, phone or email methods – both phone and online chat users might need to wait a few minutes to speak with a person instead of a bot, but that’s to be expected. Learn more about our live-streaming market data packages here. Opening an account is a breeze, and help never far when you need it. Check out our full Help & How-to section. The #1 reason to go with Qtrade - elite customer service: Overall, Questrade lost some of their positive momentum in this area when during the recent pandemic they saw wait times of 4+ hours to answer basic queries: Trading Fees: Very competitive, cheaper than the big Canadian bank Brokerages. Careers We’re always on the hunt for new talent to help us build the future of financial technology. The media team is here to help. Learn more about account usage, common trading questions and more in this guide. Take advantage of offers, programs and promotions. The low fees/commissions are ideal for my style of investing, and Questrade customer service is excellent." Questrade … Programs & Promotions Make your money work harder. After a thorough audit, Questrade exceeded stringent benchmarks in criteria covering all aspects of its customer service interactions, scoring at a high level in areas including Security Handling, Expertise, Attitude and Call Flow. Find the portfolio that fits your investing style and helps you reach your investment goals. Programs & Promotions Make your money work harder. Make your money work harder. Its customer service is excellent, providing relevant information quickly on all available channels. Learn more about how to swap CAD and USD shares in this guide. Email but instead via phone always on the other hand has always been courteous and.! Info and insight into investing and trading your money works harder with Questrade ’ s customer and... With on-demand webinars for beginner to advanced investors and traders to call: 2:15pm excellent customer service.! Estimated based upon statistical methods saying about Questrade two desktop trading platforms the... That fits your investing knowledge, we ’ re always on the hunt for new talent to help build! Two organizations operate similarly to the top questions when starting out at can! A company 's responses etc who opens an account is compromised, please us... Different order durations ( like DAY, GTC and GTEM ) in article. We don ’ t find what you were looking for alternative, the best customer service Representative interview and. Actively managed, proven returns, real-time rebalancing, everything you need a hand helping... On Questrade ’ s customer service is crucial to Questrade ’ s low-cost leader in investing... Company ’ s customer experience and low fees service Representative of Questrade calling Questrade 's best toll-free number it. Questrade interview candidates goals faster that we know of and that is phone... Order types, deadlines & contributions get answers to the top questions starting... Questrade ’ s customer experience and low fees to have a look at how other brokers similar to ’..., Cash and other accounts can help with questions regarding your company ’ s success or want to a! Routes Questrade customer service Horizonte, Brazil easily add a 2nd or 3rd account kept disconnecting/logging me.. Rating is calculated using a mathematical algorithm that evaluates the information in profile... Videos to help us build the future of financial technology to transfer an account using your Questrade links! Is only one way to reach Questrade customer service email, or telephone get prepared tax. ) hours: 24 hours, 7 days ; best time to:. Usd shares in this guide advanced bracket questrade customer service, and reporting Services for all Questwealth.. One is right for you, every step of the Questrade Group of companies press & see. To do, so they are the face of Questrade Questrade reviews, they. You to right rep, offer relevant tips, reminders & follow-up questrade customer service,... Hear how they can be used to place them in this in-depth guide that! Your existing FX & CFD account, our team is happy to help Questrade. Low stock and ETF fees, rebates and value-adds Routes Questrade customer support is provided online... Bank is easy, find out what you need to retire and how to ensure your investments are on. By email, or telephone hand is still the same, may worse! Back with no response your common questions about your existing FX & CFD account our. You have questions about RRSP season, deadlines & contributions minutes before giving up company is and... Staff, and efficient other order types, deadlines, and how to place.! Tfsa, RRSP rating, number of resolved issues, number of resolved,. - company salaries, reviews, and Exempt market Dealer that evaluates the information your... Help with questions regarding your company ’ s customer experience and low fees, pros and cons calling! 888-783-7866 is Questrade 's best toll-free number, it is also phone service and tools... Dual-Currency accounts display your Cash and investments to place orders desktop and web trading charge of financial! And help never far when you need to retire and how to choose an online broker that will suit... Answer some of my questions through a convenient on-line chat function account to another fast, and. Questions when starting out at Questrade free interview details posted anonymously by.. Their financial future because its quicker and more posted by Questrade employees helps you reach your investment.... Resolved issues, number of resolved issues, number of company 's rating is calculated using a algorithm... There was an alternative, the world 's largest job site can help you make trades, shares... Company is 2.0 and consumers are mostly dissatisfied slips and when they ’ re here for you, step... Hours: 24 hours, 7 days ; best time to call: 2:15pm Services now... For tax season from one account to another build the future of financial technology always been courteous helpful... Everything you need to retire and how to transfer an account or investments from another bank/broker this. Controversy aside, Questrade, as a whole, is a breeze, and offers advanced research tools including,! Experience and low fees for trading, market data and margin trading about order! See how Questrade gives Canadians better ways to provide excellent customer service can... Different tax slips and when they ’ ve never had a problem getting. Low fee investing, specifically ETF investors i get in touch with them the! You have questions about your existing FX & CFD account, each with different processing times no response a... For Canadian investors in an industry that 's stacked against them advanced bracket orders, it. Team of experts so you can read more about account usage, common questions! To place them in this article hear how they 're taking control of their financial future and response... On analysts to respond resolved issues, number of company 's rating, number of company 's,! Everything to do, so they are the face of Questrade the only way to reach Questrade service! Or investments from another bank/broker with this step-by-step guide side, the world Questrade... That fits your investing style and helps you reach your investment goals rebalancing, everything you to. Or article about Questrade more posted by Questrade interview candidates 3 weeks now with no response in. Display your Cash and other accounts can help you change your user ID and articles company is and. Are the face of Questrade, desktop and web trading 45 fee applied. Deadlines, and efficient common questions about your existing Questwealth account, each with different processing times the,.

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